PRIVACY POLICY

Arihant Dental Center

Last Updated: November 12, 2025

Introduction

Arihant Dental Center (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other relevant healthcare regulations.

By using our services, visiting our clinic, or accessing our website (arihantdental.com), you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

Full name, age, date of birth, and gender
Contact details (phone number, email address, residential address)
Emergency contact information
Identification documents (Aadhaar card, PAN card, passport, etc.) when required
Insurance information (CGHS, ESIC, or private insurance details)
Payment and billing information
Photographs and X-rays for dental records

1.2 Health Information

As a healthcare provider, we collect sensitive health-related information, including:

Medical and dental history
Current medications and allergies
Previous dental treatments and procedures
Diagnostic reports, X-rays, and clinical photographs
Treatment plans and progress notes
Laboratory test results
Any other health information relevant to your dental care

1.3 Technical Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To provide dental care and treatment services
To maintain accurate medical and dental records
To schedule appointments and send reminders
To process payments and insurance claims
To communicate with you about your treatment
To comply with legal and regulatory requirements
To improve our services and patient experience
To send promotional materials and health tips (with your consent)
To conduct quality assurance and training purposes
To protect against fraud and ensure security

3. Legal Basis for Processing

We process your personal and health information based on:

Your explicit consent for treatment and data processing
Performance of healthcare services contract
Compliance with legal obligations under Indian healthcare laws
Protection of vital interests (in medical emergencies)
Legitimate interests in providing quality healthcare services

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Healthcare Providers

We may share your information with other healthcare professionals, specialists, or laboratories involved in your treatment.

4.2 Insurance Companies

With your consent, we share necessary information with insurance providers (CGHS, ESIC, or private insurers) for claim processing and reimbursement.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government authority.

4.4 Service Providers

We may share information with trusted third-party service providers who assist in our operations, such as:

Payment processors and billing services
IT support and cloud storage providers
Appointment scheduling platforms
Email and communication services

All service providers are contractually obligated to maintain confidentiality and security of your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Secure, password-protected electronic health record systems
Encrypted data transmission and storage
Restricted access to patient information (authorized personnel only)
Regular security audits and updates
Physical security measures at our clinic premises
Staff training on data protection and confidentiality
Secure disposal of physical and electronic records

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights:

Right to Access: Request copies of your personal and health information
Right to Correction: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your data (subject to legal retention requirements)
Right to Data Portability: Request transfer of your data in a structured format
Right to Withdraw Consent: Withdraw consent for marketing communications (medical records retention may be required by law)
Right to Grievance Redressal: Lodge complaints regarding data processing
Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

To exercise any of these rights, please contact our Data Protection Officer (contact details below).

7. Data Retention

We retain your information for as long as necessary to:

Provide ongoing dental care and treatment
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements

Medical and dental records are retained in accordance with Indian Medical Council regulations and legal requirements, typically for a minimum of 5-10 years from the last treatment date. After the retention period, records are securely destroyed.

8. Children’s Privacy

We provide pediatric dental services to children. When treating patients under 18 years of age, we obtain consent from parents or legal guardians. Parents have the right to access, review, and request deletion of their child’s information, subject to medical record retention requirements.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Enhance your browsing experience
Remember your preferences
Analyze website traffic and usage patterns
Improve our website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Marketing Communications

With your consent, we may send you:

Appointment reminders
Dental health tips and educational content
Information about new services or promotions
Seasonal greetings and clinic updates

You can opt-out of marketing communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly
Updating your communication preferences at our clinic

Please note that you will continue to receive essential communications related to your appointments and treatment.

12. Data Transfers

Your information is primarily stored and processed in India. If we transfer data outside India for any reason (such as cloud storage services), we ensure appropriate safeguards are in place to protect your information in accordance with Indian data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Arihant Dental Center
Data Protection Officer / Privacy Officer
166, 1, 5th Main Road, Chamrajpet
Bengaluru, Karnataka, India

Email: info@arihantdental.com
Phone: +91-8296323031
Website: www.arihantdental.com

Operating Hours:
Monday to Saturday: 10:00 AM to 7:00 PM
Sunday: Closed

15. Grievance Redressal

If you have any grievances regarding the processing of your personal data, you may contact our Grievance Officer at the above contact details. We will acknowledge your complaint within 24 hours and resolve it within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India or other relevant regulatory authorities.

16. Consent

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. For medical treatments, we obtain your explicit written consent as part of our patient registration and consent forms.